More than a decade of Zelle operations has continued into today, 3rd May 2025, and many of its users have reported a glitch that impairs the functioning of the payment service. This has led to an unreasonably widespread outage that hinders users from sending and receiving money, causing much frustration and confusion. Although Zelle has not issued an official statement elaborating on the issue yet, an unusual increase has been reported on many user outage websites like Down Detector, which avows of a serious issue.
As for the reports, it seems the problem first started around [insert time] IST this morning (3rd May 2025). A number of affected users reported that they could neither initiate nor complete transactions, with some transactions being classified as “pending.” Very similar complaints are reported on social media, where lots of users have vented out their frustrations and queried the length of time for which the service would be disrupted.
At a time when people are using the service to pay bills, pay rent, or just send money to friends and family, this disruption weighs heavy on the hearts of many. Zelle, popular for the convenience and speed it brings to transferring money in real time, might just disrupt the daily living for many.
The reason behind the current outage is still unknown. Speculation has largely pointed toward maintenance issues or technical problems, but neither Zelle nor its partner banks have confirmed these. It's worth stating that Zelle runs on the infrastructure of banks, which means this outage could ultimately be attributed to a legacy infrastructure at either a bank itself or Zelle.